Help Centre

Placing an order with Presswift is easy! Simply browse our product range, select the items you need, customise your specifications, and add them to your cart. Once you're ready, proceed to checkout where you'll provide your delivery details and payment information. You'll receive an order confirmation via email once your purchase is complete.

The fastest route is our Request a Quote page. The quote chat there can price standard jobs instantly and link you straight to the product page to order, while the quote form takes a minute to fill in and is answered with a priced quote within 2 working hours (Monday to Friday, 9am to 6pm). You can also upload your file to our free file check at any time to make sure it is print-ready.

Standard delivery is free to UK mainland addresses on orders over £25, and £2.95 below that. Standard orders are delivered within 3-5 working days of ordering, with express (1-3 working days) and next-day services priced at checkout. Next-day delivery needs your order in, and your artwork approved, by 2.30pm Mon–Fri for delivery the next working day. Production is scheduled from your approval, not from the time you order, so orders placed or artwork approved after that, or at weekends and bank holidays, are dispatched on the next working day and arrive the working day after. Every order gets a free print preview within the hour; changes to the artwork itself are a priced service per file, back within the hour too. Need it today? Order, and approve your artwork, by 2.30pm Mon–Fri and a tracked courier can deliver the same day in London on most products. Missed the 2.30pm cutoff? In London, choose the Priority courier at checkout: printed first thing on the next working day and delivered by tracked courier that day (tomorrow when you order Monday to Thursday), priced like same-day. Northern Ireland, the Highlands & Islands, the Isle of Wight, offshore and international addresses are priced live at checkout, as are unusually heavy orders: over 15kg is £14.95 whatever the order value. Flat prints bigger than A4, such as A3 posters or 25 cm stickers, travel in a larger, board-backed pack: paid delivery services carry a packing charge for it, shown at checkout, and free standard delivery stays free. Very large pieces (any side over 120 cm, such as A0 boards) go by courier rather than post, at the courier price shown at checkout for each service. Pieces over 150 cm, or over 100 cm both ways, are beyond the parcel couriers: they travel with a specialist courier at the rate shown at checkout, or we split the artwork into smaller panels for you free of charge. Full, live-priced details are on our Delivery page.

We make every effort to dispatch your order on time. Once we have carefully packed your order, and it is ready for dispatch, we'll send you an email from customerservice@presswift.com - look out for this email as it will have all the information you need to track your order, including the carrier and tracking number. You can also sign in and open the order from Your Orders to see live tracking, or use the Track order page with your order number and email address.

Let's see if we can help. Sometimes if you are not home, the courier may put your delivery in a safe place, or perhaps leave it with a neighbour, so it is worth checking both. All of our orders are carefully packaged and will keep in perfect condition whilst you locate them. If you still cannot find the parcel on the day the tracking says delivered, use the 'Not arrived?' link on your order page or contact us, and we will take it up with the courier and make things right.

We make every effort to manage our stock levels carefully and correctly. In very rare instances, something may change as we are preparing your order. We understand that you may have chosen Presswift for a time sensitive print or for its high quality. Should this happen, our team will carefully select a stock of the same paper or finish genre, even upgrading the value of the item to ensure your print still has that same impact. Whilst we will let you know if this happens, we do act quickly to meet delivery dates and it may be that you receive our advice after dispatch. Please don't worry; you are under no obligation to keep any substituted item and we do ask that you just let us know so that we can put things right.

Sign in and open 'My Account', then 'Profile' — you'll find the 'Change Password' section there. If you signed up with a social login such as Google, you sign in the same way each time and there is no Presswift password to change.

Sign in and open 'My Account', then 'Addresses'. This will present you with the addresses you have saved, and you can add a new one with 'Add Address', or edit and delete existing ones.

We never store your card details on your Presswift account, so there are no saved cards to manage. Every payment is taken securely at checkout by our payment provider, Stripe — you enter your details (or use an express payment option where available) each time you pay.

We do strive to constantly improve and refresh our product range and try out new ideas, and therefore our range can change from time to time. If you need something you can't see, request a quote — we price bespoke jobs every day, and if we can print it, we will quote it.

No – but orders must be made or approved by the named cardholder, and you must be at least 18 years old to use our services, as set out in our Terms and Conditions.

Our goal at Presswift is to use recyclable materials whenever possible. What happens then depends on the local facilities available for recovery or recycling of packaging waste.

Our premises is a working print room rather than a shop, so we cannot serve walk-in visitors, and local collection is only possible when it has been pre-arranged with our team — contact us if you need to book one. For most orders delivery is the quickest option: standard UK mainland delivery is free on orders over £25, and same-day delivery in London is available on most products.