Terms and Conditions

Eligibility: You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

Acceptable Use: You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. You must not attempt to gain unauthorised access to our systems.

Communications: We send order, proof, payment and delivery messages to the email address and mobile number you give us, including by SMS. Keep them current and check them: production waits on your replies, and for scheduling we treat a message sent to those details as delivered.

UK Telephone Numbers and WhatsApp: We only phone and text UK telephone numbers. We do not support WhatsApp messages or calls yet, so please do not rely on WhatsApp to reach us or to be reached by us or our couriers. We contact you by email, through your order page, or on a UK telephone number you give us.

Orders: All orders are subject to acceptance by Presswift. Before production starts we may refuse or cancel an order where a product or stock is unavailable, the price or product information was wrong (see Pricing Errors below), the content breaches these Terms, or we suspect fraud; anything you have paid for a cancelled order is refunded in full. Once production has started we cancel only under Pricing Errors below or Completion of Work in section 5.

Pricing: Prices are in pounds sterling (£). A price marked +VAT or excl. VAT does not include VAT, which is added at the standard rate. A price marked inc. VAT or incl. VAT already includes it, and a price marked no VAT is zero-rated. Your basket shows the full price including VAT before you pay. Prices may change from time to time; the price charged is the price shown when you place your order, subject to Pricing Errors below.

Pricing Errors and Underpriced Quotes: Quoted and order prices rest on the quantity, size, page count, stock, finish and artwork described to us, and on our own calculations. Where a price turns out to be wrong because of a genuine mistake, whether ours (for example misreading your enquiry, or a calculation or data-entry slip) or because the information given to us was incomplete or incorrect, either you or we may withdraw the quote or order once we have confirmed the mistake in writing, together with the corrected price. This applies even after payment and even if production has started. It does not apply to a rise in our costs, a supplier price change or a change of mind. You then choose, within 5 working days, between: (a) a full refund of everything paid for the withdrawn items, including delivery; (b) delivery of what has already been printed, charged at the quoted price in proportion to the quantity supplied, with the balance refunded; or (c) where we offer it and you agree in writing, continuing at the corrected price, with the difference paid before production continues. If we do not hear from you, option (a) applies. Refunds go to your original payment method within 7-10 working days. Studio time you approved is refunded under option (a) where the mistake was ours; otherwise work already carried out remains payable. Goods you take under option (b) are covered by section 7, and your statutory rights are not affected.

Payment: We accept payment via credit/debit cards processed through Stripe. Payment is due at the time of order placement. You represent and warrant that you have the legal right to use any payment method provided.

Order Confirmation: You will receive an email confirmation once your order has been placed. This confirmation does not constitute acceptance of your order. We will send a separate email when your order ships.

Cancellation by You: You may cancel an order before production starts by telling us in writing; we refund what you paid, less the price of any artwork service or studio time you approved that we have already carried out. Production starts when we begin printing after your artwork approval and payment (for blank stock, after payment). Once production has started an order cannot be cancelled and section 7 applies.

Orders Waiting on You: Where an order is waiting on your proof approval, your reply to a question or a payment, we send reminders to the details you gave us. If we hear nothing for 30 days after our last reminder we may, after a final notice, close the order and refund what you paid, less the price of any artwork service or studio time you approved that we have already carried out. A quote lapses at the end of its validity period.

Delivery Upgrades: After ordering you may be able to move to a faster delivery service through the link we send you. An upgrade is a paid change to your order: you pay the difference by card when you choose it, and the delivery date and cut-off shown at that moment replace the ones on your order. Express Services in section 5 applies to the upgraded service.

Chargebacks: If you dispute a card payment with your bank for goods we supplied as ordered and the dispute is decided in our favour, we may recover our costs of dealing with it, including bank and carrier fees, and may decline future orders. This does not affect your statutory rights.

File Specifications: You are responsible for ensuring that all artwork files meet our technical specifications. We accept PDF, AI, PSD, TIFF, and other common formats. Files must meet minimum resolution requirements for quality printing.

Proof Approval: For certain orders, we may provide a digital proof for your approval before printing. You are responsible for carefully reviewing proofs and notifying us of any required changes. Once you approve a proof we print it as approved: we cannot make changes, and errors in its content (spelling, dates, prices, images, layout, orientation, page order and what sits in the bleed or outside the safe area) are your responsibility. Print faults remain ours, as set out in section 7.

Automated and AI-Assisted Checks: We use automated tools, including artificial intelligence (AI) services, to help us check the artwork you upload, prepare proofs and suggested corrections, and draft advice about your order. These tools assist our team; they do not replace it. Nothing is printed on the basis of an automated decision alone: any correction we suggest is shown to you as a proof for your approval, and every job is checked by a member of our team before it goes to print. Your artwork is processed by these services solely to fulfil your order and is not used to train AI models. The AI service providers we use, and how your files are handled, are described in our Privacy Policy.

Copyright and Ownership: You represent and warrant that you own or have the necessary rights to all artwork submitted for printing. You agree to indemnify Presswift against any claims arising from copyright infringement or unauthorised use of intellectual property.

Licence to Presswift: You retain all ownership of your artwork. By submitting artwork, you grant Presswift a limited, non-exclusive, royalty-free licence to store, copy, reproduce and technically process it solely to: (a) produce and fulfil your order; (b) carry out pre-flight and quality checks, including automated and AI-assisted checks; (c) prepare proofs and suggested corrections for your approval; and (d) prepare suggestions relating to your order, such as artwork improvements or suitable alternative products, finishes or services. We will not publish your artwork, use it to promote our services to others, or share it beyond the service providers involved in these purposes, and files are retained only as described in our Privacy Policy.

Artwork Services: Where artwork you supply does not meet our specifications, or you ask us to change it after ordering, we may offer priced artwork services (for example making a file fit the ordered size, correcting content you specify, or rebuilding a file). Each service is priced per file, excludes VAT, covers the scope described when you choose it and includes one round of revisions unless stated. Work starts when payment is received; a priority service is completed within the studio hours stated at the time of payment. The corrected proof is sent to you for approval, production begins after that approval, and delivery estimates run from it. Choosing to print as supplied means you accept the file as it stands, including anything our check flagged.

Artwork We Create: We keep the copyright in artwork, layouts, corrections and working files we create or rebuild for you under an artwork service or studio time. Once you have paid for that service you may use the printed goods freely and ask us to reprint from those files. Working and source files are not supplied unless we agree it and price it separately.

File Retention: We keep the files you upload, and the proofs and print files we prepare from them, for 7 business days after your order is printed; after that they may be deleted from our production systems. Keep your own copies: we are not liable for a file we no longer hold, and a reprint after that period needs the file again. Our Privacy Policy describes how personal data in files is handled.

Studio Time on Quotes: Where a quote requires studio work before it can be fulfilled (for example preparing, correcting or creating artwork), we may add studio time to the quote stating the reason, the hours and the rate, less any discount we choose to apply. No studio work starts until you approve it on your quote page. Once approved, the studio time is payable: it is added to your order and paid with it if the quote proceeds, and if you approve the studio work but do not proceed with the order, the studio time carried out during the quote remains payable and we may invoice it separately. Studio time excludes VAT, which is added at the standard rate.

Content Restrictions: You are responsible for your content being lawful and carrying anything the law requires, for example an imprint on election material, a licence for a regulated product, or permission to use someone else's trade mark, image or likeness. We do not print counterfeit currency, official documents, tickets or anything designed to deceive, and we may refuse any content we consider unlawful, offensive or defamatory, or that infringes another's rights. Where we refuse content before production starts we refund what you paid.

Production Times: Production times are estimates only and do not constitute a guarantee. Production begins after artwork approval and payment confirmation. Where you tell us a date you need your order by, we treat it as a request: the delivery service you choose when you approve your artwork and pay sets your delivery date, and we confirm that date to you at the time. We will make reasonable efforts to meet estimated production times but are not liable for delays.

Completion of Work: Payment and our acceptance of your order do not guarantee that we can complete it, or complete it by the estimated date. Print and finishing depend on equipment, software, materials and suppliers, and a fault in our equipment, a shortage of the stock you ordered, a failure by a supplier or carrier, a power or network failure, industrial action, severe weather or an event outside our reasonable control can delay or prevent a job after you have paid. Where this happens we tell you as soon as we know and, where we reasonably can, offer a revised date or a suitable alternative (for example a different stock or a different route) at no extra cost. If we cannot offer one, or it does not meet your needs, you choose between cancelling the affected items for a refund of everything you paid for them, including delivery, or, where some copies have already been printed, taking those at the price in proportion to the quantity supplied with the balance refunded. Refunds go to your original payment method within 7-10 working days. The refund is the limit of our liability for a job delayed or prevented in this way: we are not liable for other losses such as a missed event or lost sales. Nothing in this clause affects your statutory rights as a consumer.

Proof Cut-off: Where a proof is provided for your approval, production is scheduled from the time we receive your approval, not from the time you place your order. If your proof is not approved by 2.30pm on a working day, or by any earlier cut-off time shown for your product, your order will be produced and dispatched on the next working day and your estimated delivery date will move back accordingly. A change to your delivery date caused by late proof approval is not a missed service under the Express Services clause below.

Shipping: Delivery times are estimates and may vary based on location and shipping method selected. We are not responsible for delays caused by shipping carriers or circumstances beyond our control, except as set out under Completion of Work above and under Express Services and Late Delivery below.

Timed Services: Delivery times, including timed services such as delivery before 10.30am or 1pm, are the courier's best efforts on a priority service, and the time shown when you choose a service is the courier's target, not a promise. This is standard practice across the delivery industry: where a courier sells a timed service as guaranteed, its remedy for a late delivery is a refund of all or part of the delivery charge, and ours is a refund of the delivery charge. If your deadline is critical, arrange collection from our premises in advance, or have your order printed somewhere you can collect it from. If a next-day or timed service is late, Express Services and Late Delivery below set out what we refund. If you are buying as a consumer and told us before ordering that delivery by a particular date was essential, your rights under the Consumer Rights Act 2015 to cancel and be refunded are not affected.

Express Services: Where you pay for a next-day or same-day delivery service and it is missed for a reason within our control or our carrier's control, we will refund the difference between the delivery charge you paid and the charge for the service you actually received, or the delivery charge in full where delivery was no faster than our standard service. This refund is our maximum liability for late delivery. It does not affect your statutory rights, including where you have told us before ordering that delivery by a specific date is essential.

Late Delivery: Where we have printed your order to the approved artwork and specification and handed it to the carrier in time for the delivery service you chose, and the carrier then delivers it late, the most we will refund is the delivery charge, as set out under Express Services above. We do not refund, credit or reprint the order itself because the carrier delivered it late: the goods were produced and dispatched on time and are as you ordered them. Where the carrier confirms the parcel is lost, or it arrives damaged, the Defective Products clause in section 7 applies instead. This does not affect your statutory rights.

Risk of Loss and Title: If you are buying as a consumer, the goods are at our risk until they are delivered to the address you gave us or to a person you have nominated to receive them, and at your risk from that point. If you are buying in the course of a business, risk passes to you when we hand the goods to the carrier. Title to the goods passes to you once we have received payment in full.

Delivery Contact Number: Give a UK telephone number for the person receiving the parcel. Our couriers can only call or text UK numbers and cannot use WhatsApp, and a courier may not be able to redeliver or change a delivery for a contact they cannot reach. If you do not have a UK number, give the number of someone at the delivery address who does, such as the venue or hotel reception. If there is no UK number you can give, you may choose email-only contact when you order: we then contact you by email only, and we are not responsible for a missed delivery attempt, a delay or a returned parcel caused by the courier or our team being unable to reach you by phone.

Failed and Refused Delivery: You are responsible for the delivery address being complete and correct, and for the parcel being accepted, or a safe place or neighbour being available, on the days the service you chose delivers. A parcel can come back to us because the address was wrong or incomplete, it was refused, or it was not collected from the carrier's depot in time. Before we send it again we charge the carrier's return and redelivery cost, and at least our standard paid delivery rate; the order itself is not refunded. Where the carrier records a delivery with a signature or a photograph at the address you gave and you tell us it did not arrive, we raise a claim with the carrier: if the parcel cannot be found we reprint or refund under section 7, and if the carrier's evidence shows it was delivered as you asked we rely on that evidence.

Collection: Where collection from our premises has been arranged with us, we tell you when your order is ready and hold it free for 2 business days from that message. After that we may send it to the delivery address on your order at our standard delivery charge, payable before dispatch, or continue to hold it. We remind you before then, and an order neither collected nor delivered within 30 days of the ready message is treated as abandoned: we may dispose of it and no refund is due. Bring your order number; we may ask the person collecting for identification.

Inspection: You must inspect all products on receipt and report damage, shortages or print faults to us in writing, with photographs, within 7 days of delivery. Non-delivery must be reported within 7 days of the expected delivery date. Claims raised after these periods may be declined.

Custom Products: Every product is made to your artwork and specification and cannot be resold, so we do not accept returns for change of mind, an incorrect quantity ordered or a change of deadline. The 14-day cancellation right in the Consumer Contracts Regulations 2013 does not apply to personalised goods. Blank stock supplied in a standard size and not cut or finished to your specification is not personalised: if you buy it as a consumer you may cancel within 14 days of delivery under those Regulations and return it unused at your own cost. All sales are final unless the product is defective, we have made an error, or the order is withdrawn under Pricing Errors in section 3 or Completion of Work in section 5.

Defective Products: A product is defective if it does not match the approved proof and the specification ordered, is damaged in transit, or is short of the quantity ordered. Report it to support@presswift.com within 7 days of delivery with your order number, photographs showing the fault (and the packaging, where the parcel arrived damaged) and the number of copies affected. Keep every copy, unused and in its packaging, for 30 days: we may ask for samples, or for the goods to be returned at our cost, before any remedy is provided. We respond with a decision within 2 working days.

Remedy: Our remedy for a confirmed defect is a reprint of the affected copies to the approved artwork and specification, at no charge. Where only part of a run is affected we replace or credit the affected part. A refund of the affected copies is provided where a reprint is not practical, or where the deadline has passed and both parties agree. Reprints and refunds are not provided for errors present in the artwork you supplied or the proof you approved, for artwork that did not meet our published specifications, for colour or trim variation within the tolerances in section 6, for your choice of paper, finish or size, or for goods damaged or used after delivery. Having the work reprinted elsewhere without first giving us the opportunity to remedy it, or using the goods, ends the claim. A reasonable replacement offer must be accepted unless you can show clear cause why it would not resolve the problem.

Late Delivery: A late delivery by the carrier is not a defect in the goods. Where your order was dispatched on time for the service you chose, the most we refund is the delivery charge, as set out under Express Services and Late Delivery in section 5. The price of the order itself is not refunded.

Refund Process: Approved refunds are made to the original payment method within 7-10 working days. We may require the return of defective products, at our cost, before issuing a refund. Where we agree a refund for a later date (for example once returned goods reach us), we confirm that date to you in writing.

Consumers: Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 if you buy as a consumer.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Jurisdiction: You agree that any legal action or proceeding shall be brought exclusively in the courts of England and Wales.

Complaints and Alternative Dispute Resolution: Contact us first at support@presswift.com with your order number; we respond to complaints within 2 working days and try to resolve them with you directly. If we cannot, we are not obliged to and do not agree to use an alternative dispute resolution (ADR) provider, and you may bring a claim in the courts as set out above.