Terms and Conditions

Eligibility: You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

Acceptable Use: You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. You must not attempt to gain unauthorised access to our systems.

Orders: All orders are subject to acceptance by Presswift. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing: All prices are displayed in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time of order placement.

Payment: We accept payment via credit/debit cards processed through Stripe. Payment is due at the time of order placement. You represent and warrant that you have the legal right to use any payment method provided.

Order Confirmation: You will receive an email confirmation once your order has been placed. This confirmation does not constitute acceptance of your order. We will send a separate email when your order ships.

File Specifications: You are responsible for ensuring that all artwork files meet our technical specifications. We accept PDF, AI, PSD, TIFF, and other common formats. Files must meet minimum resolution requirements for quality printing.

Proof Approval: For certain orders, we may provide a digital proof for your approval before printing. You are responsible for carefully reviewing proofs and notifying us of any required changes. Once approved, we cannot make changes or accept responsibility for errors.

Automated and AI-Assisted Checks: We use automated tools, including artificial intelligence (AI) services, to help us check the artwork you upload, prepare proofs and suggested corrections, and draft advice about your order. These tools assist our team; they do not replace it. Nothing is printed on the basis of an automated decision alone: any correction we suggest is shown to you as a proof for your approval, and every job is checked by a member of our team before it goes to print. Your artwork is processed by these services solely to fulfil your order and is not used to train AI models. The AI service providers we use, and how your files are handled, are described in our Privacy Policy.

Copyright and Ownership: You represent and warrant that you own or have the necessary rights to all artwork submitted for printing. You agree to indemnify Presswift against any claims arising from copyright infringement or unauthorised use of intellectual property.

Licence to Presswift: You retain all ownership of your artwork. By submitting artwork, you grant Presswift a limited, non-exclusive, royalty-free licence to store, copy, reproduce and technically process it solely to: (a) produce and fulfil your order; (b) carry out pre-flight and quality checks, including automated and AI-assisted checks; (c) prepare proofs and suggested corrections for your approval; and (d) prepare suggestions relating to your order, such as artwork improvements or suitable alternative products, finishes or services. We will not publish your artwork, use it to promote our services to others, or share it beyond the service providers involved in these purposes, and files are retained only as described in our Privacy Policy.

Artwork Services: Where artwork you supply does not meet our specifications, or you ask us to change it after ordering, we may offer priced artwork services (for example making a file fit the ordered size, correcting content you specify, or rebuilding a file). Each service is priced per file, excludes VAT, covers the scope described when you choose it and includes one round of revisions unless stated. Work starts when payment is received; a priority service is completed within the studio hours stated at the time of payment. The corrected proof is sent to you for approval, production begins after that approval, and delivery estimates run from it. Choosing to print as supplied means you accept the file as it stands, including anything our check flagged.

Studio Time on Quotes: Where a quote requires studio work before it can be fulfilled (for example preparing, correcting or creating artwork), we may add studio time to the quote stating the reason, the hours and the rate, less any discount we choose to apply. No studio work starts until you approve it on your quote page. Once approved, the studio time is payable: it is added to your order and paid with it if the quote proceeds, and if you approve the studio work but do not proceed with the order, the studio time carried out during the quote remains payable and we may invoice it separately. Studio time excludes VAT, which is added at the standard rate.

Content Restrictions: We reserve the right to refuse printing of any content that we deem inappropriate, offensive, defamatory, or that violates any laws or regulations.

Production Times: Production times are estimates only and do not constitute a guarantee. Production begins after artwork approval and payment confirmation. Where you tell us a date you need your order by, we treat it as a request: the delivery service you choose when you approve your artwork and pay sets your delivery date, and we confirm that date to you at the time. We will make reasonable efforts to meet estimated production times but are not liable for delays.

Proof Cut-off: Where a proof is provided for your approval, production is scheduled from the time we receive your approval, not from the time you place your order. If your proof is not approved by 2.30pm on a working day, or by any earlier cut-off time shown for your product, your order will be produced and dispatched on the next working day and your estimated delivery date will move back accordingly. A change to your delivery date caused by late proof approval is not a missed service under the Express Services clause below.

Shipping: Delivery times are estimates and may vary based on location and shipping method selected. We are not responsible for delays caused by shipping carriers or circumstances beyond our control, except as set out under Express Services and Late Delivery below.

Express Services: Where you pay for a next-day or same-day delivery service and it is missed for a reason within our control or our carrier's control, we will refund the difference between the delivery charge you paid and the charge for the service you actually received, or the delivery charge in full where delivery was no faster than our standard service. This refund is our maximum liability for late delivery. It does not affect your statutory rights, including where you have told us before ordering that delivery by a specific date is essential.

Late Delivery: Where we have printed your order to the approved artwork and specification and handed it to the carrier in time for the delivery service you chose, and the carrier then delivers it late, the most we will refund is the delivery charge, as set out under Express Services above. We do not refund, credit or reprint the order itself because the carrier delivered it late: the goods were produced and dispatched on time and are as you ordered them. Where the carrier confirms the parcel is lost, or it arrives damaged, the Defective Products clause in section 7 applies instead. This does not affect your statutory rights.

Risk of Loss and Title: If you are buying as a consumer, the goods are at our risk until they are delivered to the address you gave us or to a person you have nominated to receive them, and at your risk from that point. If you are buying in the course of a business, risk passes to you when we hand the goods to the carrier. Title to the goods passes to you once we have received payment in full.

Inspection: You must inspect all products on receipt and report damage, shortages or print faults to us in writing, with photographs, within 7 days of delivery. Non-delivery must be reported within 7 days of the expected delivery date. Claims raised after these periods may be declined.

Custom Products: Every product is made to your artwork and specification and cannot be resold, so we do not accept returns for change of mind, an incorrect quantity ordered or a change of deadline. The 14-day cancellation right in the Consumer Contracts Regulations 2013 does not apply to personalised goods. All sales are final unless the product is defective or we have made an error.

Defective Products: A product is defective if it does not match the approved proof and the specification ordered, is damaged in transit, or is short of the quantity ordered. Report it to support@presswift.com within 7 days of delivery with your order number, photographs showing the fault (and the packaging, where the parcel arrived damaged) and the number of copies affected. Keep every copy, unused and in its packaging, for 30 days: we may ask for samples, or for the goods to be returned at our cost, before any remedy is provided. We respond with a decision within 2 working days.

Remedy: Our remedy for a confirmed defect is a reprint of the affected copies to the approved artwork and specification, at no charge. Where only part of a run is affected we replace or credit the affected part. A refund of the affected copies is provided where a reprint is not practical, or where the deadline has passed and both parties agree. Reprints and refunds are not provided for errors present in the artwork you supplied or the proof you approved, for artwork that did not meet our published specifications, for colour or trim variation within the tolerances in section 6, for your choice of paper, finish or size, or for goods damaged or used after delivery. Having the work reprinted elsewhere without first giving us the opportunity to remedy it, or using the goods, ends the claim. A reasonable replacement offer must be accepted unless you can show clear cause why it would not resolve the problem.

Late Delivery: A late delivery by the carrier is not a defect in the goods. Where your order was dispatched on time for the service you chose, the most we refund is the delivery charge, as set out under Express Services and Late Delivery in section 5. The price of the order itself is not refunded.

Refund Process: Approved refunds are made to the original payment method within 7-10 working days. We may require the return of defective products, at our cost, before issuing a refund.

Consumers: Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 if you buy as a consumer.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Jurisdiction: You agree that any legal action or proceeding shall be brought exclusively in the courts of England and Wales.

Informal Resolution: We encourage you to contact us first to resolve any disputes informally before pursuing formal legal action.